We all face poor service from our Banks and we all know changing the Bank isn’t a solution and it never was, and never will be in the immediate time. Banks have been known to boast about their high standard services, taking care of their clients to the best. However, the reality has been different.At what levels do the customers face the issue?
- Transactional levels: A lot many times, customers face issues over their banking transactions not being done or if done, makeinto a wrong account. The wrong amount gets deducted or the money gets deducted from your account but doesn’t reach the beneficiary. Customers face a lot of such issues and getting them resolved becomes an issue
- Time taken to get the work done: Many Banks do not follow their turnaround times of fulfilling a service and would take their own comfortable time to take the customer’s request. Such situations lack professionalism on part of the bank and should be highly objected
- Service levels: The bank staff, the call center employees or at some other point of time, you might have felt humiliated by your bank for one reasons or another. That’s when you feel, you made the wrong choice of getting associated with that bank. Service levels define how we perceive brand and many banks have still not learned this simple fact of banking services.
- Wrong selling and frauds: Did you ask for a mutual fund investment and your relationship manager made you invest in a Life insurance ULIP with huge deduction of charges. Such scenarios are commonly seen with many Bank employees looking to meet their business targets at the cost of precious money of their customers
Above are some of the broad categories where you might face issues with a Bank. There can be many other reasons too. www.BankingComplaint.com understands the need to have a commonplace where people can share their complaints related to the banking sector and get a solution suggested by the industry experts. The portal would reply to queries related to all types of banking complaints and suggest an ideal solution for a scenario.
